RETURNS & REFUNDS

RETURN POLICY

We are happy to accept returns of domestic orders within 30 days of the date the order was shipped.

Returns will be subject to a $6 return shipping fee, which will be deducted from your refund.

Outbound shipping fees from the original order are not refundable.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.

We ask that you wear underwear when first trying-on your purchase.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Products marked Final Sale cannot be returned.

For international returns, return shipping and any reverse duties are the responsibility of the customer. For more information on international orders ####################################################################################################################################

HOW TO REQUEST A RETURN

 

Please do not return the product without first contacting our customer service team. We cannot guarantee a return if this process is not followed. To start your return process, please contact us: hello@shadyladyeyewear.com 

We will provide a return address. In your return please include your order confirmation. We also suggest purchasing a tracking number as we will not be responsible for you package if it is lost in transit.

REFUND POLICY

All products are individually quality checked before leaving our warehouse, shipped in protective packaging and delivered with a trusted shipping provider. On the rare occasion an item is deemed faulty due to manufacturing fault or defect, we are happy to provide a refund of the total purchase amount, or where possible provide a replacement product.

Products deemed faulty are considered to have material or manufacturing flaws that:

  • would have stopped you from buying it, if you had known about the fault;
  • are unsafe or create an unsafe situation;
  • are significantly different from the images or description presented.

A refund will not be issued for any or all of the following reasons:

  • If you changed your mind;
  • If you accidentally ordered the wrong product;
  • If you decided you did not like the product;
  • If you found the item cheaper somewhere else;
  • If you have no use for the product.

Provided the item(s) are deemed faulty upon return, we will not be responsible for refunding you for the shipping cost incurred to return the product for review. To ensure that this cost is included in your refund amount, please ensure an official copy of the return shipping receipt is included in the return package. Unfortunately, if this document is not provided at the time of return, we will be unable to process this cost as part of your refund.

If an item is returned and not deemed faulty by our team, you will not be refunded and any costs that were incurred to return the product(s) for review will not be refunded.

Please be aware that refunds can only be made to the payment method or credit card used for the original purchase.

Please do not return the product without first contacting our customer service team. We cannot guarantee a refund if this process is not followed. To start your refund process, please contact us: hello@shadyladyeyewear.com